Bought ours from Sterling McCall Houston Southwest.
I went to the 1k mile service and returned telling my wife I felt like Mercedes customer service was superior. After a few back and forth phone calls, text messages and an email to their GM I still felt like the communication and service was lacking. The port installed PPF was bubbling and showing imperfections along with the squeaky brakes.
Wanting to see for herself my wife came with me for the 5k mile service and agreed we're treated better at our Chick Fil A. Upon arriving we had to remind them about the PPF issue to which they seemed confused, unfortunately they stuck us back with our original service advisor who I wanted to avoid.
When they were done he texts that the car is ready with no further direction. Meanwhile we've been in the lobby seeing other service advisors following up with customers going over what was happening with their vehicles. We asked the woman at the counter about our car and she was able to provide a print out, handed us our key and pointed us to the general direction of our vehicle.
Maybe just our service advisor is incompetent. We did reach out to the GM about our experience with him but he's still inattentive and they seem to be ok with it.
Long story short, Sterling McCall Houston Southwest has been disappointing. It's not about the furniture, bottled water or artisan coffee in the lobby. It's customer service. No, the product doesn't sell itself. I've got a handful of retailers and service providers to take my Lexus, you should have a bit of pride and service to keep my business.
I went to the 1k mile service and returned telling my wife I felt like Mercedes customer service was superior. After a few back and forth phone calls, text messages and an email to their GM I still felt like the communication and service was lacking. The port installed PPF was bubbling and showing imperfections along with the squeaky brakes.
Wanting to see for herself my wife came with me for the 5k mile service and agreed we're treated better at our Chick Fil A. Upon arriving we had to remind them about the PPF issue to which they seemed confused, unfortunately they stuck us back with our original service advisor who I wanted to avoid.
When they were done he texts that the car is ready with no further direction. Meanwhile we've been in the lobby seeing other service advisors following up with customers going over what was happening with their vehicles. We asked the woman at the counter about our car and she was able to provide a print out, handed us our key and pointed us to the general direction of our vehicle.
Maybe just our service advisor is incompetent. We did reach out to the GM about our experience with him but he's still inattentive and they seem to be ok with it.
Long story short, Sterling McCall Houston Southwest has been disappointing. It's not about the furniture, bottled water or artisan coffee in the lobby. It's customer service. No, the product doesn't sell itself. I've got a handful of retailers and service providers to take my Lexus, you should have a bit of pride and service to keep my business.
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