Not sure if it's funny, apologies in advance. True story though..
Me (with the service advisor at the dealership for my 1k oil change): By the way, the platform rack wind noise is really loud, is there any way to make it more quiet?"
Advisor: "Its a large rack, it will be noisy"
Me: "Can you see the little rubber strip at the front of the rack? Maybe we need a larger strip to act as wind faring. Check if Lexus has any service bulletins on the rack noise?"
Advisor: "It will take Lexus at least a year before they normally start issuing service bulletins for these type of issues."
Me:" Sigh, "OK, it is what it is" and left ..
Me (later) answers a call from service advisor: " Hello?"
Service advisor: " about the roof rack, you mentioned it was noisy, do you want us to remove it for you?"