Hello, trailer hitch issue!

[susan]

View attachment 5423I put my Sherpa on today to test it out. I had to remove the additional plastic trim to be able to insert the pin, but then put it back on after. The Kuat pin that comes with the rack worked great. Able to lock it with wiggle room to spare. I would reach out to Kuat about getting a newer/different pin than the one you have.

And for what it’s worth, the rack doesn’t insert very far into the receiver compared to my old truck. This is actually really nice because there’s plenty of room to get between the truck and the rack and open the glass. And with the rack tipped back the whole hatch opens easily without hitting the bikes.

Thanks. I’ve already called Kuat but they can’t help It’s a threaded pin and that’s all that works on my particular rack. They don’t have a pin that’s long enough. Yours looks to be a lot longer than my threaded one. I’m out of town and heading to a bike store today to see if they can help. So far nothing works. Thanks for your reply.

 

[TFlyfisher]

Thanks. I’ve already called Kuat but they can’t help It’s a threaded pin and that’s all that works on my particular rack. They don’t have a pin that’s long enough. Yours looks to be a lot longer than my threaded one. I’m out of town and heading to a bike store today to see if they can help. So far nothing works. Thanks for your reply.

Let us know. This must be frustrating. E-trailer has several extended threaded ones for Thule and other brands. (Threads can vary) I’m disappointed Kuat didn’t try to help - I am sure they could machine one for you - or get some to do so. Luckily my non-threaded Kuat works but I would much prefer to do business with a company that tries to solve customer issues.

 

[susan]

Let us know. This must be frustrating. E-trailer has several extended threaded ones for Thule and other brands. (Threads can vary) I’m disappointed Kuat didn’t try to help - I am sure they could machine one for you - or get some to do so. Luckily my non-threaded Kuat works but I would much prefer to do business with a company that tries to solve customer issues.

Hi thank you! I’ll call e trailer. I have yet to reach out to them! I am so frustrated. I’m driving around with my bike and a cable lock. I’m mostly worried about the pin becoming loose but so far so good. Just really want to get this taken care of. Really appreciate your suggestion!!