Email on GX 550 options but no reply thus far

[Nickal]

Two months later and still no replies from Lexus. Is it any wonder that the new GX seems to have QC issues? I'm now considering other options and will begin test driving them next week while awaiting delivery of the GX. If Lexus execs do check this board, well... shame on them for their abject apathy towards their customers.

 

[jclaffee]

Two months later and still no replies from Lexus. Is it any wonder that the new GX seems to have QC issues? I'm now considering other options and will begin test driving them next week while awaiting delivery of the GX. If Lexus execs do check this board, well... shame on them for their abject apathy towards their customers.

You stick with your "if I randomly email an "executive" at a company with $275 billion in annual revenue, I deserve a a reply" schtick. And you think their "execs" follow this board?

One of the oddest auto forum threads ever, and that's saying something.

 

[Nickal]

You stick with your "if I randomly email an "executive" at a company with $275 billion in annual revenue, I deserve a a reply" schtick. And you think their "execs" follow this board?

One of the oddest auto forum threads ever, and that's saying something.

I've emailed many an exec and have always received a reply so the only odd part is that you seem to believe I don't deserve a reply. I'm a former C.O.O. of a large tech company and believe me, when a customer or potential customer took the time to find me, they would always get a reply and this is the 1st time ever when no one took the time or cared to reply.

 

[niresh]

Sent this in to 2 execs and have not heard back. Still buying an Overtrail plus but for a company that opines the relentless pursuit of perfection, there certainly is some room with this launch...

Stephen,

I'm writing to give you some feedback on the new 2024 Lexus GX 550 Overtrail plus which I've ordered but have not yet received. First as you already know, this is a benchmark car for Lexus that has brought me back into the Lexus fold. My wife and I used to only buy Lexus vehicles but a bad experience 16 years ago had us buying BMW's, Audi's and other luxury brands. I've been following the release of this vehicle for more than a year and now that I've seen it I have some feedback that you've probably already heard and yes... I'm nitpicking a near perfect vehicle!

1. Overtrail plus should allow for the same options as Luxury plus. That I can't get a camera rear view mirror in an 85k SUV in this day in age is mystifying.
2. For 2 row Overtrail models the back seat should be able to recline further as well as slide back & forth giving the 2nd row much more available space and thus more appealing.
3. Where is the level2+ feature? Once you have this it's hard to go back to driving hiways without it! Part 2 of this; will Lexus be able to add this feature via software update to 2024 GX's?
4. On Lexus website, there needs to be an option to configure and order the car you want delivered to the dealer of your choice or to your home. My last BMW allowed me to do just that and I had a new car customized to my specs delivered within 90 days.
5. The press had not been properly educated on the Electronic Kinetic Dynamic Suspension System (E-KDSS) with roll bars that electronically disengage when off-roading but are engaged on pavement thus providing better cornering and far less body roll. Many reviewers have stated the roll is excessive but they were not driving Overtrail models. Perhaps best to have E-KDSS as standard on all trims because I'd guess that 80% of the use or more will be on roads. Could also provide testers with both Overtrail and any other trim level so they could see how much better Overtrail is both on and off road.

Congratulations on an outstanding new launch and looking forward to soon owning my GX 550.

Excellent email and raised questions that most of us had in mind especially the absence of a rear view camera and no adjustable forward movement second row seats.
I would have also included the smaller sized fuel tank

 

[Nickal]

Excellent email and raised questions that most of us had in mind especially the absence of a rear view camera and no adjustable forward movement second row seats.
I would have also included the smaller sized fuel tank

Good point on the fuel tank size. I hadn't seen the specs until after the email was sent but certainly, a large SUV that averages about 16 mpg should have had at minimum, a 25 gallon tank. As all the final specs/reviews have come out I have to wonder if Lexus now wishes they would have optimized the V8 vs. the turbo six. We still don't know if they will be in the engine recall.

 

[mm9351]

Not sure I understand the intent of the email by the OP. A better strategy would be, 1. take delivery, 2. drive it under various scenarios, and 3. provide feedback via the official Lexus sanctioned survey which they do in fact read and compile data. How do you provide valuable feedback to Lexus corporate on a vehicle that you don’t yet own, based on your own personal research and opinion, which is the same internet content available to everyone else?

 

[YellowLab]

Not sure I understand the intent of the email by the OP. A better strategy would be, 1. take delivery, 2. drive it under various scenarios, and 3. provide feedback via the official Lexus sanctioned survey which they do in fact read and compile data. How do you provide valuable feedback to Lexus corporate on a vehicle that you don’t yet own, based on your own personal research and opinion, which is the same internet content available to everyone else?

Its about as effective as trying to reminisce with strangers....

 

[Nickal]

Its about as effective as trying to reminisce with strangers....

You miss 100% of the shots you don't take... I've had many conversations with Csuite execs in other companies that respond directly to consumers. I've owned my GX now for 2 months and my thoughts have not changed. So many little items that are not Lexus like. Really... five steps to activate a massage and no way to hit one button to continue a session instead needing to hit five buttons while driving. No sliding 2nd row for OT and OT+ for more legroom. I mean there is no 3rd row so why? No rear controls for AC nor any vent at head level, 1970's gas milage, hood flutter, lack of options in all trims ect. Yes, great car but being this GX has been in development for 7 plus years... As stated, un Lexus like small items that taken together amount to anything other than the relentless pursuit of perfection.