Lexus Dealership Service Experience

[Clack]

Yeah, I didn't notice until I got home.

 

[BruceW]

Lexus of Concord (NorCal)

They fixed the squeaky brakes per the service bulletin which was nice. At first they wanted to charge me for 5 wheel rotation until I showed them in the manual that that was the only way they're supposed to be rotated.

When I got it back she said "we washed the truck and rotated the tires". Yes, apparently that's what they did, and in that order.

View attachment 9535

Wow. How could they return it to you like that and think it’s ok (if they took the time to “wash”)

 

[jclaffee]

Lexus of Concord (NorCal)

They fixed the squeaky brakes per the service bulletin which was nice. At first they wanted to charge me for 5 wheel rotation until I showed them in the manual that that was the only way they're supposed to be rotated.

When I got it back she said "we washed the truck and rotated the tires". Yes, apparently that's what they did, and in that order.

View attachment 9535

Now that's freakin' hysterical!