GX550 Overtrail Vibration

[incognito.gx]

We don’t have “Lemon Law” in Australia. We have the Consumer Guarantee but it comes down to the interpretation of “major fault” and “reasonable time”. If they can’t fix it the next time they take it, I will be asking for a replacement vehicle.

Ya I think I saw you say Au so no lemon law there but glad they have something in place that protects the consumer

 

[incognito.gx]

I’m no expert on how this works but does anybody think it could be a faulty sensor within the AVS system? How does the GX sense how much weight is in the vehicle? Maybe the weight sensor is detecting load and stiffening the suspension as a result. Hence the chattering effect when going over uneven surfaces. Just a thought

 

[FirstLexus]

This thread reminded me of this video I saw regarding the GX 460. The guy bought a 2023 GX 460 in the Luxury trim and had a low rumble and vibration and hum at 70 MPH.

Like some of your experiences, the dealership fiddled with tires etc, before swapping out his vehicle.

 

[Jrox]

We don’t have “Lemon Law” in Australia. We have the Consumer Guarantee but it comes down to the interpretation of “major fault” and “reasonable time”. If they can’t fix it the next time they take it, I will be asking for a replacement vehicle.

Which Lexus dealer did you get the car from may I ask, I picked mine up from Parramatta Lexus, I have some vibration issues in the back but not as bad as some of the poor folks in here.

 

[OT_BNE]

Which Lexus dealer did you get the car from may I ask, I picked mine up from Parramatta Lexus, I have some vibration issues in the back but not as bad as some of the poor folks in here.

Lexus Brisbane (Fortitude Valley). Spoke with their Service guys again today, and they are arranging a “Specialist“ to set up sensors and log all the telemetry to determine what rotates at the same speed of the vibration. Just waiting on confirmation of the specialist‘s availability. It’s been a disappointing experience so far… the Vibration was reported to them the day I picked up the car (October). Also discovered a paint chip (repaired and flawless job done). I have the squealing brakes but the service bulletin only applies to US models, Lexus Au don’t acknowledge that one yet. I now have the rattle in the driver door/pillar and still have the vibration. And to top it off, my contract has Encore Platinum 2.0 listed but they don’t want to honour that. I understand that Lexus pulled out from offering Platinum to GX owners but I have that service listed on my contract and an equivalent service is available, just in 12mth blocks. I have asked them to provide 3 years of that service which gives me the same benefits but they haven’t replied to that yet. I should be excited about my purchase, but right now all I feel is regret…

 

[Jrox]

That’s really sh$t mate, I hope they first find the faults with the vibrations as we are all suffering with this crap in some degree and then they should honour your encore platinum, you pay enough for the car in Aus you deserve the coverage.
I will be keeping my fingers crossed for you.