Passenger seat massage not working - Overtrail+

[Corry]

Does anyone know the voice command to turn the massage seats on without the 10 clicks in the instrument panel? I keep trying various things and nothing has worked. Can't find online either.

Sorry can't help with this as we haven't taken delivery as yet, but I did get a smile picturing you 'talking' to the car and getting frustrated with no response... first world problems, lol, bit different to back when rear view mirrors were an optional extra

 

[vraa]

Dealer resolved this issue when I took it in, took about 1 hour

 

[ckjk]

Worked for me. Thank you!

Just found out passenger massage doesn’t work on my Luxury. We will try what you done. Thank you very much!

 

[Minarets]

Lux plus here. About to see if I can do the fix. Same problem here. No massage or lumber here either.

 

[Bigjt]

Lux + owner with the same problem.

 

[NewSchool OldSchool]

My OT+ passenger massage worked when demonstrated on the lot during the sales process, but stopped working within a week of purchase. Need to return to dealer for fix
I am sort of glad I'm not alone here....

 

[Minarets]

My local dealer is 8 weeks out for appointments? Seems strange.

 

[ATDGUY]

Super easy repair - I didn't want to wait for the dealer.... if you want to tackle it on your own, takes 5 mins max. You just need to remove the plastic seat backing.

1) reach under and unhook the elastic hooks and flip the flap up
2) remove 2 screws that are now exposed
3) slide plastic seat backing down
4) reconnect lines that have come disconnected - I zip tied mine to secure them betterView attachment 2150

Super easy repair - I didn't want to wait for the dealer.... if you want to tackle it on your own, takes 5 mins max. You just need to remove the plastic seat backing.

1) reach under and unhook the elastic hooks and flip the flap up
2) remove 2 screws that are now exposed
3) slide plastic seat backing down
4) reconnect lines that have come disconnected - I zip tied mine to secure them betterView attachment 2150

Such an awesome post to help others! I used this to fix my passenger seat on Lux+. Thank you!

One edit to the instructions…. And I’m probably the only one that needs it The “elastic straps” referred to in step 1 are the ones holding the felt/carpet down wrapping underneath the seat itself. I felt like a big dummy for trying to figure out how to unhook the elastic straps that are part of the seat back storage flap. Took me a full 20 minutes before I realized. Once that was figured out the fix took me five minutes.

Thanks again! And how silly this is happening to so many vehicles.

 

[okcG24]

Massage working fine both sides since the fix after about a month. Lumbar stays inflated and goes away after 10 minutes, annoying. Dealer says it's normal lol. It's not normal.

 

[Sunnysocal]

Super easy repair - I didn't want to wait for the dealer.... if you want to tackle it on your own, takes 5 mins max. You just need to remove the plastic seat backing.

1) reach under and unhook the elastic hooks and flip the flap up
2) remove 2 screws that are now exposed
3) slide plastic seat backing down
4) reconnect lines that have come disconnected - I zip tied mine to secure them betterView attachment 2150

Can you show the zip ties? I can’t see them in your picture. My Luxury + is scheduled for pick up in mid January and I want to make sure the dealer goes in and fixes this issue before I pick up. We live 3+ hours from a dealer so I want to make sure this is resolved before we take it. Thank you for posting the solution- I love this forum!

 

[Rkdgto]

Just fixed mine. Followed instructions above and took some additional photos.

Mine stopped working at 8K miles. Used pictures to easily fix problem. Much thanks!