Am I expecting too much from a Lexus Dealer

[gvan1998]

I just took my Overtrail to a Lexus dealer in Maryland for a 10k-mile service, which includes an oil change and a tire rotation.

I got the car back. However, the wheels have scratches inside where the wheel lugs are from the socket spinning. Are these damages expected? I know they will not take extra time just to remove the wheel. Additionally, they put a very small knick on the wheel, too. It's small and only noticeable when you know where it is. Is it my OCD, or is this expected at all mass-consumer dealers?

 

[YellowLab]

I just took my Overtrail to a Lexus dealer in Maryland for a 10k-mile service, which includes an oil change and a tire rotation.

I got the car back. However, the wheels have scratches inside where the wheel lugs are from the socket spinning. Are these damages expected? I know they will not take extra time just to remove the wheel. Additionally, they put a very small knick on the wheel, too. It's small and only noticeable when you know where it is. Is it my OCD, or is this expected at all mass-consumer dealers?

You should not accept damage like that from a Lexus dealer at all - period. I would go back and talk to the service manager - it's Lexus, not some slacker tire shop.

 

[CMSFRAT]

I live in MD and just bought an RX and ordered a GX OT as well.
Curious as to which dealer you went to...

 

[gvan1998]

Silver Spring

 

[CMSFRAT]

Thanks for the quick response.
My Lexus dealer is in Rockville.

 

[incognito.gx]

I just took my Overtrail to a Lexus dealer in Maryland for a 10k-mile service, which includes an oil change and a tire rotation.

I got the car back. However, the wheels have scratches inside where the wheel lugs are from the socket spinning. Are these damages expected? I know they will not take extra time just to remove the wheel. Additionally, they put a very small knick on the wheel, too. It's small and only noticeable when you know where it is. Is it my OCD, or is this expected at all mass-consumer dealers?

Unacceptable. Phone the service manager immediately